FAQ and delivery
- How can I contact you?
For questions about your order, comments, suggestions or any other information you can contact us by the following means:
Phone number: +44 (0) 7879 306 510
- Where is the office located?
Hifas da Terra S.L
Portamuiños 7, Bora
36154 Bora (Pontevedra) Galicia. Spain.
- How are my personal details treated?
Hifas da Terra respects your right to privacy: we will only use your personal data to offer a better service. Under any circumstances, we will sell or share it with others. At any time you may access, correct or eliminate your personal data and account information.
- Is it secure to pay using my credit card?
Hifas da Terra guarantees maximum security and confidentiality when you buy at our store. In a similar way you would make the transaction at an ATM. When shopping at Hifas da Terra, all data concerning your credit card is encrypted using SSL security protocol and transmitted directly to the financial institution concerned, which is the one that accepts or refuses payment. The information transmitted by the network has a total security and Hifas da Terra does not retain this data at any moment, so we can not see or archive them.
- How can I cancel my order?
Yes, if your order has not been shipped, we will refund your total amount. If it has already been sent, you must return your order by not accepting the delivery. In this case, after receiving the merchandise in its original packaging and in perfect conditions, we will proceed to refund the corresponding amount in your credit card. However, note that the transport costs of the return will be on your own. The deadline to cancel an order is 7 working days counting from the reception. In any case, please contact us at firstname.lastname@example.org.
- Can I return a product if I am not satisfied?
Yes. Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, in this case our online store, for a refund. The cost of returning product(s) shall be paid by the purchaser. Customers who purchase product(s) from our website must email email@example.com to give notice of their wish to return the products before expiry of 15 days following the day of receipt of the products. If you should need further information regarding the return of any of our products, please do not hesitate to email us at firstname.lastname@example.org and it would be our pleasure to assist you however we could.
- What if I have a delivery problem?
If a delivery is late, the Purchaser must inform our customer department as soon as possible, by e-mail sent to email@example.com. Hifas da Terra shall then contact our authorised carrier to initiate an enquiry. Enquiries may take some time but we aim to resolve all delivery problems within 2 bussiness days from the day of the complaint.Upon receipt of Products ordered, the Purchaser must check that Products are compliant. Any delivery anomalies (missing or broken products, parcel damaged, etc.) must be noted in writing by Purchasers on the delivery slip presented by the courier alongside a signature and the Hifas da Terra’s customer service department notified, by e-mail sent to firstname.lastname@example.org, specifying the nature of the problem.If the purchaser is unhappy with any point of service (s)he reserves the right to decline acceptance of delivery by not signing for the parcel.
- Delivery time
All orders placed on www.hifasdaterra.co.uk are delivered Monday to Friday, excluding holidays, between 9am and 5pm. Deliveries are not carried out on a Saturday or Sunday or to PO Boxes. We do not ship outside the U.K. at this time. All packages require a signature on delivery.We do not accept orders or ship to The Channel Islands and British Overseas Territories (British Antarctic Territory, South Georgia and the South Sandwich Island, British Indian Ocean Territory, Akroitiri and Dhekelia, Pitcairn Islands, Flakland Islands, Saint Helena, Ascensión and Tristan da Cunha, Anguilla, British Virgin Islands, Cayman Islands, Montserrat, Gibraltar, Bermida and Turk and Caicos Islands). The time taken for Purchasers to receive an order is 3-5 business days from the day the order is received for Standard Delivery and 1-2 business days for Express Delivery. In case the delivery time is more than 7 working days hours we will contact the customer through email. It is unlikely but sometimes, the order has to be inspected in customs (mostly due to quarantines). Hifas da Terra will not assume any extra cost (customs, etc.).
UK standar delivery:
£8 on orders under £60 and FREE when you spend £60 or more.
You will receive your order within 3 – 5 working days. Items will be delivered Monday – Friday.
UK express delivery:
£10 Order before 1pm for delivery within 24 to 48 hours on working days.
Orders placed after 1pm will be processed the next day. Items will be delivered 8am – 8pm (Monday – Sunday). We are not able to give you a specific delivery time.
- Is VAT and transport expenses included in the prices?
All prices shown include VAT. Shipping expenses will be added separately at the end of the shopping process as the total amount depends on the destination, weight and shipping time you have chosen. Prices are always in Great Britain Pounds (GBP) and include VAT.
- Method of payment
The quickest and safest way to use your credit, debit card or bank account though the web.